Services

we offer a range of additional services to support your business...
Support services

Support Services

The scope of Client Support may take many forms. It really depends on your needs. Clients who are very hands-on may require little regular support. They only need our support during “special” circumstances.  Eg security issues

Clients who only wish to add or update the content of their website may require a higher support package. These clients do not wish to be involved in their website’s technology or ongoing maintenance.

Typical Support Services include:

  • Website health checks on a regular basis.  Eg. Analyse site logs, clean comment spam  etc.
  • Site data backup on a regular basis. ** A site is only as current as its last backup. What would be the impact if you lost your data?
  • Applying patches and updates – addressing site security and bug fixes etc.

We aim to eliminate the stress from managing your own site. Tolmie Systems is able to offer cost-effective customised support packages covering our websites. Please discuss your requirements with us.

 

Training and Documentation

Training and Documentation

Tolmie Systems has many years’ experience in the training and documentation field.  This experience involves business process analysis, writing technical documentation, and developing and delivering IT training packages.

Therefore we are able to offer to our Clients:

  • Website training services eg. instruction on updating your web content
  • Write customised User manuals or process documentation.
ad-hoc services

Ad-hoc Services

This service covers any additional activity you may need, costs are determined on a quote for service basis. We would scope out then provide a cost effective quote. It is very flexible to address your specific issues.

Examples of this type of service include:

  • Having trouble updating your website – we will go in and update the content for you
  • Obtaining and installing a new domain
  • Adding a new website feature
  • Temporarily filling in when you are short of local expertise

Need more information?

Contact us if you need more information on our Support Services.